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ARENA

Question Answer
Why have my Arena ladder points been reset? The Arena is a ranked seasonal ladder competition, wherein each season has a duration that lasts for 2 weeks. Once the season has concluded, players rankings will be calculated and given rewards based on their overall ranking. All players ladder points will then be reset before the start of the next season to ensure everyone has an equal start.
What color health bars do my heroes have displayed in the arena replay feature?A player's own heroes' health bars are displayed as red, wheras the opponent's health bars are displayed as green.
When challenging opponents within the arena, what do the points beside their names represent? Players are matched according to their ladder points. You are able to view your opponent's ladder points. Opponents may have higher, lower or equal ladder points. Players will not be matched with those that have a much greater or lower ladder rating than themselves.

Rickety Cart

Question Answer
How do I retire heroes?Heroes can be retired via the Rickety Cart, situated within Ranhorn City. Only common (green) heroes can be retired.
How do I reset heroes?Heroes can be reset via the Rickety Cart, situated within Ranhorn City. Every type of hero can be reset here.
How many resources are returned when resetting a hero?All resources and experience spent on leveling up a hero, including the equipment they are currently wearing will be returned.

Resonating Crystal

Question Answer
How do I change the 5 heroes on the Crystal Pentagram within the Resonating Crystal?The 5 highest level heroes that a player possesses are automatically selected for the pentagram. Players can increase other heroes levels to change the pentagram hero selection

Guild

Question Answer
How do I kick a guild member from my guild?You can select the member you'd like to kick via the guild members list. Open the guild members list, select "Player Info", select "Player Info" once more, select the "…" button and the kick member option will be displayed.
How do I acquire guild activity points?Points received by completing daily quests are converted into guild activity points. Players can receive up to 100 guild activity points per day.
How many Guild Deputies can my guild have?At the moment guilds may have two guild deputies per guild.
What happens to inactive Guild Masters?If a Guild Master has been inactive for more than 3 days, Guild Master status will automatically be given to the next Guild Deputy that logs on first.
Will I lose my Guild Coins if I leave my guild?No, your Guild Coins will not be affected if you leave a guild.

Arcane Labyrinth

Question Answer
Why have my relics disappeared?Relics are a special type of item that are only available within the Arcane Labyrinth and Peaks of Time. They cannot be used in other parts of the game.
Why do the enemies I encounter differ from other player's enemies?The difficulty of enemies within the Labyrinth is based upon the player's own attack ratings. The stronger a player becomes, the stronger the enemies become. Stronger enemies also drop better loot than weaker enemies.
How often does the Labyrinth store get refreshed?Once a month
If I have more than one of the same relic, will its attributes and bonuses be stacked?Yes, duplicate relics have stackable bonus attributes.
How do relic bonus attributes work?Relics directly alter the heroes attributes which can be viewed on the hero page. If a hero's Crit Rating is originally at 10% and later uses a relic which states "Crit Rating +10%", the heroes overall crit rating within the Labyrinth will be equal to 20%.
Are the rewards for completing a Labyrinth floor randomized?Yes, Labyrinth floor completion rewards are randomized.

Bounty Board

Question Answer
How can I undertake more advanced bounty quests?The Bounty Board is refreshed once every 24 hours. You can use diamonds to manually refresh the board to increase the difficulity of quests within a certain range, however the best method to receive more advanced bounty quests is to increase your bounty board level by completing its requirements.
How are the "Mercenaries" decided in Team Bounty Quests?Mercenaries are your guild mates' strongest heroes that are available to hire that can help you complete Team Bounty quests.

Heroes

Question Answer
How do I increase my heroes' levels?Select the "Heroes" tab and choose the hero you'd like to level up. You can tap or hold down the "Level Up" button to increase their level. Leveling up heroes expends gold and hero exp which are mainly harvested while you are AFK.
How can I increase my heroes' ascension (tier) levels?You can ascend your heroes at the "Temple of Ascension" by expending the resources required for ascension. Raising a hero's ascension tier raises their overall attributes and further raises the maximum level the hero can reach. Ascension generally requires the expenditure of certain heroes of the same faction or the same name and ascension tier.
How do I unlock hero skills?Heroes are able to unlock new skills every 20 levels. Every 20 levels is a key level which requires the expenditure of Hero Coins as well as gold and Hero EXP. Each time a hero reaches a key level a new skill is unlocked, if there are no more skills to unlock then a skill's level will be increased.
What attributes do heroes have?The main hero attributes are HP (Hit Points), ATK (Attack Rating) and DEF (Defense Rating). Leveling up a hero and increasing their ascension level will raise all three of main hero attributes. Aside from the three main attributes there is also: CRIT (Crit Rating), Dodge, ACC (Accuracy) etc. These types of attributes can only be raised by a hero's equipment or skills.
How can I tell if a hero's damage is Magic or Physical?On the hero page you can see whether the hero uses physical or magic damage by checking the attack attribute icon. If a hero has a physical-type icon it means all of their skills including normal and ultimate skills deal physical damage. If they have a magic-type icon then that hero only deals magic damage.
What are hero factions and what use do they have?A hero's faction can be seen at the upper left corner of the hero's avatar. All factions have advantages and disadvantages, depending upon which faction they are fighting. If your hero has an advantage over another faction i.e Wilders > Graveborn, then they will deal extra damage to that faction. Factions can also raise your formations overall damage. If there are multiple heroes of the same faction teamed together they will gain an attribute bonus. Aside from this, certain quests and ascension requirements will specify certain faction heroes before they can be met.
I have some equipment but certain heroes cannot equip it. Why?All heroes have a particular class. Heroes may only wear equipment that matches their own class. You can check a hero's class by viewing it at the "Heroes" tab.
What does the faction icon on some armors represent?Faction icons, when worn by a hero of that faction will receive an additional attribute bonus. Equipment that possess faction icons are somewhat rarer than other types of equipment.
My hero slots are full, what can I do?You can retire common heroes at the Rickety Cart to free up some space, other tiered heroes can be ascended at the Temple of Ascension. Another option is to purchase more hero slots.
How can I increase my hero slots?Different VIP levels will offer a different amount of hero slots, you can also use diamonds to increase the slot amount.
How is Hero's Essence used?Hero's Essence is used to level up heroes. Hero's Essence is needed at level 11 and 21. Aside from level 11 and 21 Hero's Essence is also required every 20 levels.

Equipment

Question Answer
How do I enhance my equipment (gear)?Once a hero has equipped some gear, the gear enhancement option will appear. Only rare tier equipment and above can be enhanced.

In-game Resources

Question Answer
How can I acquire Dura's Tears?Dura's Tears can currently be acquired by opening the first, third and fifth chests of the Weeklies.
How do I acquire hero faction scrolls?Faction scrolls can be acquired from gift sets, in-game events and completing campaign stages.
What is the rule for how the quantity of gold and experience are calculated for completing campaign stages?Completing a normal stage is equal to harvesting 20 minutes of AFK Rewards and key boss stages are equal to 40 minutes of harvested AFK Rewards.

Quest Points

Question Answer
I have completed all daily quests but I still don't have all 100 quest activity points, why?You can unlock 100 quest activity points after completing Chapter 2-12 and the maximum amount of 140 points after completing Chapter 3-12.

Companion Points

Question Answer
What is the maximum amount of Companion Points that can be sent and received?You can send up to 30 Companion Points and receive up to 20 Companion Points per day.

Account

Question Answer
I made a purchase within the game but have not received anything, what should I do?"If this situation occurs, please contact our customer service and provide them with your Player ID number and a screenshot of purchase invoice from Google Play or the iOS App Store.

iOS players have two methods for resolving the problem: 1. Login to iTunes via your computer and check your transaction history. Please take a screenshot of your in-game purchase and provide it to customer service. 2. You can wait for the invoice e-mail to be sent to your personal e-mail inbox and which you can take screenshot of and then send it to customer service.

Android users can send a screenshot of their invoice via the in-game customer service option."

How do I create a new game account and start a fresh game?Each device may only create one account. Once your account has been created, it cannot be deleted. If you want to begin a fresh game you can change your server and begin again from scratch on that server.
How can I log in to my account on different devices?Please tap on your player avatar in the top left hand corner of the game and select "Player Details", "Account - Link" and link your account to a third party service such as Facebook. If your old device and new device are using the same operating system (iOS / Android) you can tap "Player Details", "Account - Switch" and login via your third party option. If your new device's operating system differs from your old device you must first link your account with Facebook and then select "Player Details", "Account - Switch" and login via your Facebook account.
I have already linked my account to a third party service, can I un-link it?In order to protect your account's safety it is not possible to un-link your account from its third party account.
Are there any differences between new and old servers?Apart from differing guilds, players and the arena ladder rankings, there are no differences.

Purchases

Question Answer
I am unable to make purchases on a new / different device, why?In order to protect your account's safety, new devices may sometimes be flagged as suspicious. We suggest you keep playing the game on your new device for some time and then try again.
Why do in-game prices differ from the actual price that was paid?In-game store prices are fixed and do not change, however due to international exchange rates, the final cost of the actual price paid may be slightly higher or lower than the price displayed within the game.
Why am I unable to make a purchase? The error message "Error code - 1 2" is displayed.You must give Google Play Store permission to allow pop-up notifications which can be found in your android device's settings.

VIP Levels

Question Answer
Where can I see each respective VIP level's privileges?Tap on the + icon located in the top right hand corner of the "Campaign" page to open the Gift Shop and then select "Perks" located in the bottom right hand corner.
How can I see my current VIP level and its progress?Tap on the + icon located in the top right hand corner of the "Campaign" page to open the Gift Shop and your VIP level and progress can be seen at the top of the page, below the "Gift Shop" title.

Servers

Question Answer
When do new servers open?There is no set time for new servers. New servers are opened based on the game's player population.

Settings

Question Answer
How do I disable game music?Tap your player avatar, select "Settings" and untick the music / SFX boxes.

Functions

Question Answer
How do I block a player?On your friend's list page click on the avatar of the person you'd like to block and then select "Player Info", tap on the "…" button in the top right hand corner and select the block option.

Game Refresh Time

Question Answer
At what time of the day do the game's in-game feature get refreshed? E.g store items, ladder resets, quest refreshes.00:00 UTC
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